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Refund Policy
At RigTech Training Academy (RTA), we strive to ensure every participant is satisfied with our training experience. This Refund Policy outlines how refunds and cancellations are handled. Last Updated: [October 8, 2025]
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1. Enrollment & Payment
– Enrollment is completed after direct communication with our team.
– We do not offer automatic online purchases — all registration and payment confirmations are handled manually.
2. Eligibility for Refunds
– Refund requests must be submitted within 7 days of the enrollment date or before the course begins.
– Refunds are available only if the participant has not accessed or completed significant portions of the digital materials or live sessions.
– Requests made after digital certificates are issued are not eligible for refunds.
3. Printed Certificates
– For printed NASP certificates, refunds depend on whether the certificate has been printed or shipped.
– If shipped, the participant must cover shipping and handling costs.
– The standard cost for NASP certificates is approximately $50 (+/- a few dollars), excluding shipping.
4. Non-Refundable Situations
Refunds are not available in the following cases:
– The course content has been fully accessed or completed
– The live session has already taken place
– A certificate (digital or printed) has been issued
– The course was purchased as part of a group or institutional package
5. Requesting a Refund
To request a refund:
– Email info@rigtech-services.com within the eligible period.
– Include your name, course name, date of enrollment, and reason for the request.
– Once approved, refunds will be processed to the original payment method within 5–7 business days.
6. Course Cancellation by RTA
If RTA cancels or reschedules a course, participants may:
– Receive a full refund, or
– Transfer to another session at no extra charge.
7. Contact Us
For any refund-related inquiries, please contact:
📧 info@rigtech-services.com
📞 +971504129972
📞 +201007619238